Community, Entrepreneurship, Leadership

Building a Corporate Culture

IMG_1249MasterCard opened an office in Manhattan this year. It’s not a bad space for a reinventing tech company. Right now we are in a temporary space which offers terrific views of downtown and both sides of the island (see pictures courtesy of my iPhone). The office is software and “innovation” focused – the teams in this office are working on cutting edge and/or high priority products and platforms, identical in mission to the final office that is scheduled to open before the end of the year.

One of the neat things about helping open a new space is that I have the opportunity to help shape the culture of the office. It is a unique opportunity normally reserved for organization founders or early members/employees. It is slightly different from a startup in that we are not just creating something from scratch or from previous experiences – we are creating a branch of an existing corporate culture. So how have we begun to do this? Two simple changes have made a significant difference:

IMG_1273The permanent space is open desk style, but even our temporary space is more open and clustered. This has lead to more conversations among employees in the office, which has helped break down any barriers that may have existed between technology and product teams. Collaboration has greatly increased among employees, even for projects not included in core responsibilities.

The office dress code is startup casual, though we certainly have some stragglers from headquarters who work in dress pants. For the most part, casual dress has lead to a less stressful environment. My hypothesis is that employees are more efficient if they are as comfortable as possible in their work environment. Anecdotally, the results in the office seem to support this.

We are in phase one of this cultural transformation, and I will certainly be writing more about it as we continue to build this office. Any tips or tricks to building a great work culture? Tweet at me with #culture, and let me know!

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